OEM Door Hardware Under Your Brand: What to Send and What Comes Back

Updated 2026-11-08 · RAYEN 雷茵

What does OEM mean on a door hardware order?

It means the part reaches your customer as your product. The box carries your name. Inside it, the part is built to a specification you approved, and it has to stay that way from the first carton to the tenth container.

There are three ways in, and they can be combined.

• Our model, your brand. Choose a model from the catalogue, such as a lever, a hinge or a pull, and we pack it as yours.
• Your sample, your brand. Send a part you already sell; see copying a sample.
• Your drawing, your brand. Send a drawing; see from drawing to part.

All three run through the same five steps: drawing or sample, confirmation, tooling, sample approval, then production and packing.

What should you send for your own brand?

• The logo as artwork files, with the colours you use.
• Box artwork if you have it, or the box size and style you want.
• The barcode numbers for each item. These are yours to issue.
• The instruction text, in the language your market reads.
• Carton marks: your item code, quantity per carton, and any shipping marks.
• The quantity per model and per finish.

Send the artwork early. Packing has its own lead time, and finished parts wait if the box is late.

Can the logo go on the part itself?

Sometimes, and it depends on the part. Tell us where you want it and send the artwork. We confirm on the drawing whether and how it can go there before anything is changed. A mark on the part is part of the specification, so it goes through sample approval like any dimension.

How does the sample lock the specification?

When it carries your name on the box, every dimension inside follows the sample you signed off. Hole positions are fixed the moment the tool is cut. That is why the sample matters more under your brand than under ours: your customers will judge you by the tenth container, not the first.

• The sample goes to you and onto a real door before anything is decided.
• You sign it off and keep it. We keep its record.
• The order refers to that sample and its finish name.

Approve the finish on that sample too. Swatches on a screen are only indicative, and finish names can mislead; see the finish names guide.

What comes back from us?

• A confirmation checklist: material, backset, door thickness range, plate size and finish.
• A quote with tooling and lead time per part, where tooling is needed.
• The sample for approval.
• Carton data before production starts.

If you want to check our credentials before you commit, we hold ISO 14001 and CCC, and you can ask us for the original certificates and check each number.

A worked example

A distributor wants a matt black aluminium lever under its own brand for apartment projects. It chooses AL-114: a 130mm lever on a Ø54mm rose, for 5845 / 7250 lock cases and 35-50mm doors, in Anodised Matt Black. It sends its logo, a colour box design, barcode numbers, and instructions in its own language. We confirm the specification, send a packed sample, and give carton data before production. The distributor approves the sample, keeps it, and orders against it.

What to write on the order

Give the model, the finish, the quantity per item, and the packing: brand, colour box, instructions, barcode and carton marks. Refer to the approved sample. MOQ, price and lead time are confirmed per model or per order. Send artwork and enquiries to [email protected], or contact us to start.