What to Send for a Door Hardware Quote: A Checklist That Gets a Fast Answer

Updated 2026-11-05 · RAYEN 雷茵

What should a door hardware enquiry include?

A quote is only as exact as the question. These six items are what we ask for first.

• Product type and a reference model. Ours is fine.
• Door thickness, backset and spindle size.
• Finish and colour.
• Expected quantity and delivery.
• Whether you need branding, a colour box or instructions.
• Any drawing or sample you can send.

Each one removes a round of email. Leave out the door thickness and we must ask. Leave out the finish and the first price may be for the wrong plating.

How should you describe the product?

Use our model code if you have found one. It fixes the size, the material and the listed finishes in one word. If you have no code, describe the door and what the part has to do, and attach a photograph of the part or the opening.

Say what you are replacing. A buyer who writes lever handle gets a question. A buyer who writes lever on a 230 × 50mm plate, 50mm centre distance, 5045 lock case, like 5039-340, gets a price.

What extra details does each product need?

Different hardware turns on different figures.

• Lever handles and locks: door thickness, backset, spindle size, lock case, and the hand of the door if the part is handed. 5039-340 is listed for doors of 38-50mm.
• Glass door handles: overall length, centre distance and the hole size in the glass. G1105 is 700mm overall at P=640mm, with a Ø22mm grip, a 62mm projection and an M6 fixing screw.
• Hinges: leaf size, thickness, and the door material. 100x89x3.0-1BB has a 100 × 89mm leaf, 3mm thick.
• Floor springs: door width, door weight, and door type. For a frameless glass door, add the glass thickness. D-1031 is listed for 10–14mm glass.
• Sliding door hardware: door thickness and stile width. See our sliding door lock guide.
• Grab bars: tube diameter, length and wall type. Local rules may apply, so name the country.

If you are not sure which figure matters, send a photograph and the door size. We would rather read a phone photo than guess.

How do you state the quantity?

Give a real estimate, and split it by model and by finish. One lever in one finish is a different job from the same quantity spread across several finishes. If the order will repeat, say so. Say when the goods need to reach you, and where. MOQ, price and lead time are confirmed per model or per order. A number from you lets us give a number back.

What about branding and packing?

Say early whether the part carries your brand on the box. We pack to your requirement, including your brand, colour box, instructions and barcode. Send artwork or a sample box if you have one. Packing changes the cost and the carton data, so it belongs in the first enquiry, not the last.

What will you get back?

Tell us the model, or describe the door. We will come back with measured dimensions, finishes and packing data, and a price for the quantity you named. For custom parts, the answer comes as a checklist of material, backset, door thickness range, plate size and finish. Read our five steps from drawing to part for what happens next.

A sample enquiry you can copy

Here is a complete one, in plain words. Project: apartment block, timber doors. Product: lever on backplate, reference 5039-340. Door thickness within 38-50mm. Lock case 5045. Finish: Antique Yellow Brass. Quantity: your figure, split by finish. Delivery: your month and port. Packing: colour box with our logo, instructions in our language, barcode. Attached: door drawing and logo file.

That fits in one message, and it can be answered in one message.

Where to send it

Send quotes, orders and drawings to [email protected]. WhatsApp goes to the factory owner during working hours, GMT+8. The contact page has every channel, and the catalogue has the model codes.